Thank you for choosing Radiant Auto Group for your automotive needs. This Shipping Policy outlines our practices related to processing and delivering orders.
1. Order Processing Time
- Orders are typically processed within 1–2 business days of receiving your order.
- You will receive an email confirmation once your order has been processed and shipped.
2. Shipping Methods and Delivery Time
We offer several shipping options to meet your needs:
- Standard Shipping:
- Delivery within 3-7 business days after processing, depending on your location.
- Expedited Shipping:
- Delivery within 2-3 business days after processing.
- Overnight Shipping:
- Next-day delivery is available in select areas and must be placed before 12:00 PM (local time).
Please note that delivery times are estimates and may vary based on external factors like weather or carrier delays.
3. Shipping Costs
Shipping fees are calculated based on your order total, the shipping method you select, and your delivery location. You will be able to view the exact shipping cost during checkout before finalizing your order.
We occasionally offer free shipping promotions for select products or order totals. Keep an eye on our site for these limited-time offers!
4. International Shipping
At this time, Radiant Auto Group only ships to addresses within the United States. If you require international shipping, please contact us for possible arrangements.
5. Shipping Restrictions
We currently ship to physical addresses only. We do not deliver to PO Boxes or APO/FPO addresses. Please ensure your shipping address is correct when placing an order.
6. Order Tracking
Once your order is shipped, you will receive an email with a tracking number to monitor the progress of your delivery. You can track your order on the carrier’s website for real-time updates.
7. Damaged or Missing Items
- If your order arrives damaged, please contact us within 7 days of receiving the shipment. We will assist with the return or exchange process.
- If you believe an item is missing from your order, please reach out to us immediately, and we will resolve the issue.
8. Address Changes
If you need to change the shipping address after placing an order, please contact us as soon as possible. Once your order is processed or shipped, we are unable to change the shipping address.
9. Order Issues & Delays
While we strive for timely delivery, there may be occasional delays due to external factors such as:
- Weather-related disruptions
- High order volume (especially during peak seasons)
- Carrier delays
We will keep you informed of any delays and work to resolve issues quickly. If your order is significantly delayed, please contact us for assistance.
10. Returns and Exchanges
Please refer to our Return and Exchange Policy for detailed information on how to return or exchange items purchased from Radiant Auto Group.
11. Contact Us
For any questions about shipping, tracking, or delivery, please contact our customer support team:
Email: partnerships@radiantdistribution.com
Phone: +1-516-908-6813